Communication Training Tools

Step 2: Deliver

Being organized is one of the keys to a successful training. Use checklists to make sure that you bring everything you need. On the day of the training, arrive at least 30 minutes early to make sure set-up is complete.

“Training spaces vary considerably. Bring everything you may need and be ready to improvise!”

At the start of the session, give each participant a folder of materials that includes the note card, motivational statements sheet, the evaluation survey, and extra paper for taking notes. As healthcare providers start arriving for the training, the physician educator and the rest of the training team should introduce themselves and answer any questions providers may have. These few minutes are an important time to start building rapport with the audience.

Sections of the Training

To deliver the four-section training, the physician educator should use a standardized script and slides.

Review Evidence

The first section of the training, “Review Evidence,” shares the latest research on HPV vaccination practices, HPV vaccine effectiveness, safety, and the rationale for targeting younger adolescents.

Even though participants may be familiar with the material in this section, the educator will begin to gain trust by illustrating an expertise and genuine interest in HPV vaccination. Your educator should remind participants that they play a key role in motivating HPV vaccination.

Build Skills

In the second section, “Build Skills,” the physician educator teaches participants how to deliver effective HPV vaccine recommendations using announcements. This section includes step-by-step instructions and a demonstration between the educator and a team member playing the roles of provider and parent.

Teach participants that a strong recommendation starts with a motivational statement. It’s often helpful to provide examples of short motivational statements based on national research that both parents and providers believe would be effective.


In the third section, “Practice,” the physician educator asks participants take out a note card from their folders that outlines the steps in making HPV vaccine recommendations using announcements. The educator asks participants to complete a brief exercise to adapt the material to their own style and language. Participants then form pairs to practice their announcements.

Your educator should ask for volunteers to share their announcements. This often gives insight into their clinical practices and encourages a lively discussion about the benefits and challenges of using announcements.

Applying to Your Practice

In the fourth section, “Applying to Your Practice,” the physician educator engages participants in a discussion of how they can apply the training to their practice, allowing them to align their communication as a group.

The physician educator should encourage participants to communicate with one another. The educator should get involved in the conversation only if necessary. The script provides a few questions that your educator can ask if participants need a boost in focusing their discussion.